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Aqarni

Privacy Policy

Last Updated: June 1, 2025

1. Introduction

At Aqarni ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

2.1 Personal Data

Personal data refers to any information that identifies or can be used to identify an individual. We may collect the following personal data:

  • Contact information (name, email address, phone number, mailing address)
  • Account credentials (username, password)
  • Profile information (profile picture, job title, company)
  • Payment information (credit card details, billing address)
  • Identity verification information (passport details, Emirates ID, trade license)

2.2 Property Data

When you use our Platform to manage your real estate portfolio, we collect information about your properties, including:

  • Property addresses and locations
  • Property details (size, type, features, amenities)
  • Purchase information (purchase price, date of acquisition)
  • Rental information (rental income, tenant details)
  • Property expenses and maintenance records

2.3 Usage Data

We automatically collect certain information about how you interact with our Platform, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and features used
  • Time and date of your visits
  • Referring website addresses

3. How We Collect Information

We collect information through various methods, including:

  • Direct interactions: Information you provide when you register, create a profile, submit property details, make payments, or communicate with us.
  • Automated technologies: Information collected automatically through cookies, web beacons, and similar tracking technologies.
  • Third-party sources: Information we receive from business partners, analytics providers, and public databases.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Platform
  • Process transactions and manage your account
  • Generate property valuations and market analyses
  • Send you notifications, updates, and support messages
  • Respond to your comments, questions, and requests
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze trends, usage, and activities in connection with our Platform
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

  • Service providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services, customer service).
  • Business partners: Companies with whom we partner to offer integrated or co-branded services.
  • Legal requirements: When required by law, court order, or governmental regulation.
  • Corporate transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With your consent: In any other circumstances where we have your permission.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

We take the following security measures to protect your data:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Regular backups and disaster recovery planning

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct inaccurate or incomplete information.
  • Erasure: The right to request that we delete your personal data.
  • Restriction: The right to request that we restrict the processing of your personal data.
  • Data portability: The right to request that we transfer your personal data to another organization or directly to you.
  • Objection: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

11. Third-Party Links

Our Platform may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: